Cancellation & Refund Policy
At Flight Mugs, our goal is to provide reliable and transparent travel services while meeting the unique needs of every traveler. We understand that travel plans can change unexpectedly, which is why we have established a clear cancellation and refund policy to assist our customers in every possible situation.
Flight Cancellations and Delays –
Flight Mugs provides timely notifications regarding flight delays, cancellations, or schedule changes as communicated by the airline. While we strive to keep travelers informed, please note that schedule changes are determined directly by the operating airline and are beyond our control.
Rebooking Assistance –
If your flight is canceled and you choose to rebook, our travel specialists will assist you promptly. We aim to minimize disruptions and provide smooth rebooking support. All rebookings are subject to the respective airline’s fare rules, availability, and policies. Additional fare differences or airline-imposed fees may apply.
Refund Eligibility –
Refund eligibility depends entirely on the airline’s fare rules and cancellation policies. In cases of severe weather, operational disruptions, or airline-initiated cancellations, passengers may qualify for a refund or travel credit as determined by the airline. Flight Mugs acts solely as a booking intermediary and does not control airline refund approvals or processing timelines.
We are committed to maintaining transparency throughout the refund process. Our team will guide you step-by-step if a refund request is submitted.
24-Hour Cancellation Window –
In many cases, airlines allow free cancellation within 24 hours of booking, provided the booking was made at least 7 days before departure. Eligibility depends on the airline’s policy and fare type. After the 24-hour window, standard airline cancellation fees and fare rules will apply.
Non-Refundable Tickets –
Certain promotional, discounted, or basic economy fares may be non-refundable. We strongly recommend reviewing fare rules carefully before confirming your booking. If a ticket is marked as non-refundable, refunds may not be available unless permitted by the airline under special circumstances.
Refund Processing Time –
Once approved by the airline, refunds are processed back to the original form of payment. Processing times typically range from 7 to 21 business days but may vary depending on the airline and financial institution. Flight Mugs will keep you informed throughout the process.
For questions regarding cancellations, rebookings, or refunds, please contact our support team at info@flightmugs.com. We are here to assist you 24/7.
